Right of withdrawal
Pursuant to Article 52 of Legislative Decree 6 September 2005 n. 206 ("Consumer Code”),
you have the right to withdraw from the contract signed with the Seller without any penalty and without giving any reason, within fourteen (14) days from the day you received the products purchased on Casaparodistore.en.
Pursuant to Article 54 of the Consumer Code, the right of withdrawal may be exercised using, at your option, one of the following methods:
I) the use of the return Form (in conformity with the standard form pursuant to art. 49, subsection 4 of the Consumer Code) which can be found online in the Customer Service area to be filled in full to get the return number (the Vendor will send you confirmation by e-mail of the receipt of the request for withdrawal is transmitted by means of the return Form);
ii) use of (in accordance with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to be completed in full in all its fields;
iii) sending to the seller another explicit declaration of your decision to withdraw from the contract, provided, in such cases, that you will be responsible for proving the correct and timely exercise of the right of withdrawal.
The products to be returned must be delivered to the courier within fourteen (14) days from the date on which you have notified the seller of your decision to withdraw from the contract.
The products can be returned by sending the package through the Courier indicated by CASAPARODISTORE using the prepaid label that will be sent by mail.
In some specific cases, duly indicated in the return form, it will be possible to change the chosen item with another one. Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased custom-made or personalized products or sealed goods that do not lend themselves to be returned for hygienic reasons or related to health protection and have been opened after delivery.
I. conditions for the exercise of the right of withdrawal pursuant to Article 52 of the Consumer Code the right of withdrawal is understood to be exercised correctly if the following conditions are fully complied with:
a. within fourteen (14) days of receipt of the products, you will have to notify us of your willingness to return the item.
b. the products must not have been used, worn, washed or damaged;
c.the identification tag must still be attached to the products.
d. products must be returned in their original packaging
e. returned products must be delivered to the courier within fourteen (14) days from when you have notified the seller of your decision to withdraw from the contract;
f. the products must not be damaged. If you have met all the required conditions,
CASAPARODISTORE pursuant to Article 56 of the Consumer Code will fully refund the price of the products purchased.
You will be contacted if your return cannot be accepted because it does not comply with the conditions above in letters A), e) and F) of the previous paragraph.
In this case, you can choose to have the purchased products back at your own expense.
In case you refuse this shipment CASAPARODISTORE reserves the right to retain the products and the amount corresponding to the purchase price of the products.
You will also be contacted if your return cannot be accepted because it does not comply with the above conditions in letters b), c) and D) of the previous paragraph.
In this case, you can choose whether to accept the reduction of the refund, which will be communicated to you, due to the decrease in value of the returned products, or whether to have the products purchased at your expense. In case you refuse this shipment CASAPARODISTORE reserves the right to withhold the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
II. Time and method of reimbursement
In accordance with art. 56, subsection III of the Consumer Code, only after CASAPARODISTORE has received your return and checked that all the requirements have been met, you will receive a confirmation e-mail of acceptance of return and CASAPARODISTORE will proceed to the refund in full, or, if it is found the existence of a reduction of the value of the returned products, you will receive an e-mail in which you will be notified of the amount deducted by way of deduction from the reimbursement and CASAPARODISTORE will proceed to the refund of the fee due. Whatever the mode of payment you used (credit/debit card, cash payment on delivery), the refund is activated by CASAPARODISTORE in the shortest time possible, and in any case within fourteen (14) days from the date it became aware of the exercise of your right of withdrawal, once verified that the withdrawal took place in compliance with the above conditions.
The actual time for the re-credit or return of the sums you paid for the purchase of the products depends on the payment methods used: - purchase by credit/debit card: the time required to view the refund depends on the institution that issued the card.
We remind you that the currency date of the re - credit is the same as the debit; - purchase through PayPal: the refund will be made to your PayPal account and will be immediately visible.
The actual credit card refund from your PayPal account depends on the institution that issued the card. - cash payment on delivery: the refund takes place on the current account indicated by you, so the refund time depends on the correctness of the data you enter and the credit institution at which you turned on the account. In case of gift, the refund of the sums will be made to the person who made the payment.
III. Conditions for the exchange of products In certain specific cases, duly indicated in the return form, as an alternative to exercising the right of withdrawal, you will have the possibility to exchange the products purchased with others, instead of obtaining a refund of the relative price.
The exchange request will take place within the following limits: a. Only those purchased products may be exchanged, for which this possibility will be expressly provided in The Return Form; b. you can request the exchange of one or more products purchased only with products of the same model, having different size and/or color. In any case, the options available for the exchange will be indicated in The Return Form; c. you can request the exchange of one or more products purchased no later than fourteen (14) working days from the date of their delivery, by filling out the return form, to be sent electronically to CASAPARODISTORE within the aforementioned deadline. The products to be changed must be delivered to the courier within fourteen (14) days starting from when you have notified the seller of your decision to change the products. d. you can make only one exchange request for each product purchased; and. the products for which you request the exchange must be returned CASAPARODISTORE in their original packaging, not used, or worn, washed or damaged and the identification tag must be still attached with the disposable seal; f. the products to be exchanged that are part of a single order must be sent to CASAPARODISTORE in a single shipment. CASAPARODISTORE, in fact, reserves the right not to accept products of the same order, shipped for exchange at different times. If all the above conditions are correctly respected, once you have completed and sent the return form containing your exchange request, CASAPARODISTORE will take care of the same replacement request by sending you a confirmation email for this purpose.
IV. Times and methods to obtain the change after CASAPARODISTORE has received the products you intend to change and checked that all the requirements above have been met, CASAPARODISTORE will verify the actual availability at its warehouses of the products in the size and / or color you have selected. In the case in which the product or products selected for exchange are not available at their stores, CASAPARODISTORE not be able to accept your request for an exchange and will thus refund you the price of the product or of the products originally purchased is not replaceable, in accordance with the provisions of the Code of Consumption, and according to the manner provided in section I and II of this statement. In the event that the product or products selected for the exchange are available, CASAPARODISTORE may accept your exchange request and will therefore proceed to send you an email confirming the shipment of the replacement products.
The shipment will take place in this case within thirty (30) days from the date on which CASAPARODISTORE will have become aware of your exchange request, once verified that the same has occurred in compliance with the conditions above in Section III of this policy. The shipping costs of the replacement products will be borne by CASAPARODISTORE, which will choose the relative carrier. Where the price of the product purchased is lower or higher than the price of the product selected for the exchange, you will not be recognized any refund and/or aggravation for the difference. You will be contacted in the event that your exchange request cannot be accepted because it does not comply with the conditions set out above in Section III of this policy. In this case, you can choose to have the products you intended to change back at your own expense.